Shipping Policy
1. Introduction
At Fathy Mahmoud, we are committed to ensuring a smooth and efficient shipping experience for our customers. This Shipping Policy outlines our shipping methods, delivery times, costs, and other important details regarding order fulfillment.
2. Shipping Destinations
We currently offer shipping across Egypt, including Cairo, Giza, Alexandria, Delta, Upper Egypt, and major cities. Remote areas (e.g., New Valley, North Sinai) may require additional transit time or fees. Contact us for coverage confirmation.
3. Delivery Time
Location Estimated Delivery Time
Cairo & Giza 2-3 business days
Others 3-5 business days
Note: Delivery times are approximate and may vary due to unforeseen circumstances such as weather conditions or high order volumes.
4. Shipping Restrictions
We do not currently offer international shipping.
Orders cannot be shipped to P.O. Boxes.
If you have specific delivery requirements, please contact us before placing your order.
5. Failed Deliveries & Reattempts
After 3 contact attempts over 3 consecutive days, undelivered orders are held for 10 days (domestic) or 21 days (international) before disposal. Return shipping fees apply.
6. Damaged or Missing Items
If you receive a damaged or incomplete order, please contact us within 48 hours of receiving the package with:
- Your order number
- Photos of the damaged product/package
- We will assess the issue and arrange for a replacement or refund as needed.
7. Contact Us
For any questions regarding your shipment, feel free to reach out to us:
Email: support@fathymahmoud.com
Number: +201040098377