Help Center

We offer a wide range of luxury porcelain collections, including:
- Luxury Collections: High-end designs with gold & platinum accents.
- Everyday Dinnerware: Durable sets for daily use.
- Decal Collections: Elegant designs with intricate patterns.
- Coffee, Tea & Dessert Sets: Perfectly crafted for intimate moments.
- Handmade Collections: Unique, artisan-crafted pieces.

All our porcelain products are proudly made in Egypt, combining traditional craftsmanship with modern innovation.

Yes, you can visit our stores at City Centre
Almaza, Mall of Egypt, District 5, and Arkan Plaza.

Our Everyday Dinnerware collections are dishwasher and microwave safe. However, our Luxury Collections with gold or platinum accents should be hand-washed and not used in the microwave to preserve their quality.

We accept Credit/Debit Cards, and Bank Transfers.

Yes, your order can be modified or canceled within 24 hours of placement. After that, processing begins, and changes may not be possible. Please contact our support team as soon as possible for assistance.

Not at the moment. We currently ship across Egypt.

Shipping charges vary depending on location. You will be able to review your orders' shipping charges that will be calculated upon checkout.

2-3 business days in Cairo & Giza.
3-5 business days in other regions.

Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

You can return your orders within 14 days of delivery for unused and undamaged items. Please ensure all packaging is intact.

Yes, exchanges are allowed within 14 days of delivery. Contact our customer support to initiate the process.

Our delivery team ensures your order arrives in perfect condition. Before accepting the delivery, please inspect the products for any damage. If you notice any issues, inform our delivery team immediately, and they will assist you with a replacement.

To ensure long-lasting beauty and durability:
- Dishwasher-safe items: Use a gentle cycle with mild detergent.
- Gold & Platinum-accented items: Hand wash only with mild soap.
- Avoid sudden temperature changes to prevent cracks.

Yes, all our porcelain is lead-free, non-toxic, and 100% food-safe, meeting international safety standards.

You can reach us via email at support@fathymporcelain.com or call or WhatsApp at +201040098377.

Our customer support is available Sunday – Thursday, 9 AM – 6 PM (Egypt Time).